Role Overview
We are looking for a Customer Success Manager with strong Amazon Ads experience to own relationships with a portfolio of clients, ensuring they get full value from the Trellis platform and hit their growth goals on Amazon.
What You Will Do
Key responsibilities include client ownership, performance reviews, strategic guidance, retention & growth, cross-team collaboration, voice of the customer, industry knowledge, and staying current on Amazon Ads features and eCommerce trends.
Why It Might Be a Fit
You’ll be the link between our clients and our platform, helping brands grow in a competitive eCommerce landscape, and join a dynamic, customer-centric team in our Ottawa office.
Requirements
- 2+ years in a customer success or account management role, ideally in SaaS, ad-tech, or an agency.
- Solid working knowledge of Amazon Ads (Sponsored Products, Sponsored Brands, Sponsored Display).
- Ability to interpret performance data and explain it clearly to clients.
- Excellent written and verbal communication and relationship-building skills.
- Strong Excel skills.
- Strong attention to detail and organization.
Benefits
- Competitive stock option plan
- Comprehensive healthcare benefits
- Annual holiday shutdowns
To apply for this job please visit linkedin.com.
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