Customer Success Manager

Role Overview

As the Customer Success Manager, you will act as a strategic advisor for a standard portfolio of small to mid-market accounts, bridging the gap between Trellix’s security solutions and your customers’ business goals.

What You Will Do

Drive product adoption, manage customer health and risk, ensure long-term retention, and maximize the value of their investment.

Why It Might Be a Fit

You have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to Trellix’s growth and success.

Requirements

• 4-6 years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry
• Experience working successfully with a standard portfolio of small to mid-market clients, leading to adoption, value realization, and risk reduction
• Technical aptitude with a solid understanding of cybersecurity fundamentals (Network security, Endpoint protection, or Cloud security)
• Demonstrated ability to use Totango (or similar enterprise CS platforms) for health analytics, and practical experience using Google Gemini to spot churn exposure, enhance productivity, or create customer-facing content
• Proven ability to identify and qualify upselling and cross-selling opportunities (passing commercial execution to Sales/Renewals)
• Exceptional and clear English verbal and written communication skills, with the ability to articulate technical concepts confidently to varied stakeholders (technical and non-technical) in the US market
• University degree or equivalent experience

Benefits

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement