Senior Customer Success Manager

Role Overview

We’re seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts, owning the complete customer lifecycle and serving as the trusted advisor for clients.

What You Will Do

Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction, lead end-to-end onboarding for new enterprise clients, drive revenue growth through strategic upsell and cross-sell initiatives, and act as the voice of the customer internally.

Why It Might Be a Fit

You’ll thrive here if you’re strategic yet execution-focused, naturally empathetic with both customers and internal stakeholders, self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment.

Requirements

• 5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
• Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
• Experience at a high-growth B2B startup strongly preferred
• Strong analytical and problem-solving abilities with attention to detail
• Excellent communication skills with the ability to build rapport at all levels of an organization

Benefits

• Competitive pay
• Equity
• 100% covered health (US)
• Unlimited PTO
• 12-16 weeks paid parental leave