Customer Experience Representative

Role Overview

The Customer Experience Representative provides high-quality professional service to customers, ensuring their needs are met throughout all stages of the customer experience.

What You Will Do

Respond to incoming phone calls, emails, live chats, and other communication channels, process customer orders, quotes, returns, and credit requests, and provide product information and support.

Why It Might Be a Fit

The ideal candidate will have exceptional communication skills, experience managing key or high-touch accounts, and a positive, team-oriented attitude with a strong commitment to delivering exceptional service.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred
• 2+ years of customer service experience in a distribution, industrial, or B2B environment preferred
• Experience managing key or high-touch accounts is preferred
• Exceptional communication skills
• Excellent organizational skills
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred