Utilities Management Software Customer Success Manager

Role Overview

As a Customer Success Manager, you will cultivate lasting partnerships with utilities in Sweden and Norway, guiding them toward long-term success. You will be the trusted advisor for utilities, directly influencing how key customers adopt innovative technologies.

What You Will Do

Cultivate and sustain robust customer relationships, drive product adoption and usage, and monitor customer health and satisfaction. You will also collaborate across internal teams to ensure customer success.

Why It Might Be a Fit

This role is great for a passionate problem-solver with experience working with critical asset and infrastructure owners within the utility industry. You will have the opportunity to drive meaningful, sustainable change and shape the future of utility operations.

Requirements

• Experience working with critical asset and infrastructure owners within the utility industry
• Understanding of the utility ecosystem and its operation, processes, and needs
• University education connected to the utilities industry
• Proven experience in taking care of customers’ well-being in the utility sector
• Strong interpersonal and communication skills
• Professional verbal and written proficiency in Swedish and English

Benefits

• Professional development opportunities
• Collaborative and supportive team environment
• Opportunity to make a tangible, positive impact on the world