Lead Salesforce Administrator

Role Overview

The Lead Salesforce Administrator works closely with Revenue and Services leadership to define the system roadmap and implement solutions supporting business objectives and scalability across a multi-cloud Salesforce ecosystem.

What You Will Do

Develop custom applications using Salesforce.com, lead the Salesforce data hygiene strategy, define and track core platform metrics, and lead multiple technical projects at one time.

Why It Might Be a Fit

The Lead Salesforce Administrator is responsible for owning and delivering cloud-based solutions using Salesforce.com and must demonstrate progressive leadership in the software development environment’s full life cycle.

Requirements

• Six (6) to Eight (8) years of development and administration experience with Salesforce.com
• End to end implementation experience with the Salesforce platform
• Demonstrated experience utilizing Tableau and advanced data modeling software
• Proven expertise in building and deploying Agentforce agents and maximizing Salesforce AI capabilities
• Knowledge of options and how to handle security requirements
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution
• Experience with Release Management and Deployment concepts and technologies
• Salesforce.com integration experience, including between different business systems as well as working with integration tools
• Experience managing a project or serving as a project team lead on the implementation of an enterprise system
• Ability to analyze and solve complex problems, provide documentation, guidance, and instruction to users at all levels
• Attention to detail and accuracy must be exceptional, with a constant drive to provide more efficiency for the organization
• Exceptional executive communications skills
• Knowledge, Skills and Abilities – Proficiency
• Advanced understanding of AI architecture, machine learning algorithms, and natural language processing (NLP) models to drive intelligent, autonomous automation
• Advanced proficiency with Salesforce-native and third-party deduplication tools to construct automated matching rules, execute bulk cleansing routines, and maintain database integrity
• Demonstrated experience utilizing Tableau and advanced data modeling software
• Advanced level proficiency in Apex, Lightning Web Components (LWC), SOQL, data modeling, and the broader Salesforce ecosystem
• Diagnose and resolve technical issues, providing support and maintenance for existing systems and applications
• Maintain a high standard of documentation, testing, and deployment processes
• Excellent communication and collaboration skills, with a proactive approach to problem-solving and team support
• Experience working with Agile methodology

Benefits

• Medical, dental, and vision plans
• Life and disability insurance
• 401(K) savings plan
• Employee stock purchase plan
• Eleven (11) Company observed holidays
• PTO
• Comprehensive leave program

Tagged as: CRM Administration, Salesforce