Customer Success Manager, North America

Role Overview

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role – the focus is the post-sale journey. The Customer Success Manager will ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us.

What You Will Do

Manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard. Once a customer is live in production, you will remain their main point of contact.

Why It Might Be a Fit

You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Requirements

• 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred)
• A verifiable passion for a customer-first mindset
• Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities
• Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance
• Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives

Benefits

• Opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals
• Value professionalism and promote a culture where individuals are encouraged to do more and be more
• Embracing diversity and creating a safe, healthy and accessible environment

Tagged as: Data Analysis, Project Management