Customer Success Manager

Role Overview

The Customer Success Manager (CSM) is responsible for maintaining the accuracy, completeness, and quality of business listings on the Trucker Path platform. This role focuses on engaging existing and prospective business owners, verifying business information, facilitating listing updates, and ensuring businesses have the information and support needed to maintain an effective presence on the platform.

What You Will Do

The CSM will proactively contact businesses to validate their information, identify outdated or incomplete listings, assist with profile maintenance, and encourage business owners to keep their business details current for truck drivers searching for relevant locations and services.

Why It Might Be a Fit

The ideal candidate is detail-oriented, customer-focused, organized, and comfortable communicating with business owners. This role plays an important part in protecting the quality and reliability of Trucker Path’s POI database while supporting customer engagement and the long-term growth of Trucker Path Business.

Requirements

• At least 1 year of experience in sales, customer service, account management, telemarketing, or business development is preferred.
• Experience in B2B sales is an advantage.
• Good interpersonal, relationship-building, and negotiation skills.
• Comfortable contacting business owners and decisionmakers through calls, emails, and other approved communication channels.
• Ability to explain product benefits, handle objections, and identify sales opportunities.
• Strong attention to detail when verifying and maintaining business information.

Benefits

• Competitive base salary plus uncapped commission structure
• Health coverage from the first month of employment, with coverage for up to 2 dependents
• 20 days of paid PTO, earned from day one
• Tenure-based monthly allowances that grow with tenure
• Global advancement opportunities as Trucker Path rapidly scales operations