Customer Experience Representative

Role Overview

Join the Customer Experience team as a friendly, reliable voice customers turn to for orders and enquiries. Partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving, and revenue and margins protected.

What You Will Do

Deliver professional, responsive Patient First/Customer First service to internal and external customers. Take orders from quote to invoice with accuracy customers and finance can count on. Investigate and resolve routine and moderately complex order-to-invoice issues.

Why It Might Be a Fit

Must have 3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries. Excellent written and verbal communication skills, including staying professional when managing dissatisfaction or challenging conversations.

Requirements

• 3–5 years of experience in a customer-facing role
• Hands-on experience with ERP and CRM systems
• Strong proficiency across the Microsoft suite
• Good understanding of invoicing – order entry, accounts receivable, and basic accounting principles
• Ability to investigate and resolve moderately complex customer, order, and operational issues
• Excellent written and verbal communication skills
• A detail-oriented approach, backed by strong problem-solving and organizational skills
• Native-level proficiency in German, Italian, or English

Benefits

• Fair and equitable compensation opportunities
• Total rewards package