Customer Success Manager

Role Overview

The Customer Success Manager owns a book of 50-75 public agency accounts and is accountable for retention and adoption across that book. They are responsible for renewal and adoption conversations, as well as managing account relationships and escalations.

What You Will Do

The Customer Success Manager will own the renewal conversation for every account in their book, manage the mechanics of renewal, and build working relationships with HR and finance leadership at each agency. They will also identify and qualify expansion opportunities and collaborate with the Onboarding Specialist to ensure a smooth transition.

Why It Might Be a Fit

The ideal candidate will have direct experience inside or alongside public sector HR or finance, working knowledge of compensation benchmarking, labor costing, or actuarial analysis, and direct ownership of renewal outcomes in a prior role.

Requirements

• Direct experience inside or alongside public sector HR or finance
• Working knowledge of compensation benchmarking, labor costing, or actuarial analysis
• Direct ownership of renewal outcomes in a prior role
• Working knowledge of public sector procurement
• 3-5 years managing customer relationships with direct retention and renewal accountability
• SaaS experience preferred, not required