Role Overview
Customer Success Manager will play a critical role in building and scaling Customer Success at trumpet in the US. The role involves owning a book of US customers, helping them get real value from trumpet, and contributing to retention, renewal, and expansion.
What You Will Do
The Customer Success Manager will be the primary point of contact for a portfolio of US customers, owning the full customer lifecycle, and working with customers via email, chat, video calls, and in-person meetings to educate, enable, and support their use of trumpet.
Why It Might Be a Fit
The ideal candidate is ambitious, commercial, and has excellent interpersonal skills, with 2+ years’ experience in Customer Success, Account Management, or a customer-facing commercial role.
Requirements
- 2+ years’ experience in Customer Success, Account Management, or a customer-facing commercial role
- Understanding of common B2B Sales and Customer Success processes and methodologies
- Ability to identify areas of growth within a customer account, managing renewals, and generally confident in opening, progressing, and closing commercial conversations
Benefits
- 25 days annual leave plus local bank holidays plus your Birthday off
- Shared ownership – Being a part of our journey means you will own a piece of trumpet via our employee share options scheme
- Flexible working and the opportunity to travel to the London office for social gatherings and meetings
- 401k pension fund managed by Slavic, with a 3% company contribution
- Trumpet pays 100% of the team member’s health insurance premium
- Regular remote company socials
- Windows or Macbook laptop
- $600 Professional development budget
- $600 Wellbeing budget
To apply for this job please visit linkedin.com.
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