Role Overview
As the Customer Success Manager, you will be the bridge between sales and technical execution, ensuring that every customer is fully utilizing their benefits and extracting maximum ROI from their Microsoft environment.
What You Will Do
Responsibilities include adoption and utilization management, escalation management, lifecycle success planning, and churn mitigation.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in customer success or technical account management within the Microsoft ecosystem, with a strong understanding of M365 and Azure environments.
Requirements
- 3–5 years in Customer Success or Technical Account Management (TAM) within the Microsoft ecosystem.
- Strong understanding of M365 and Azure environments.
- Proven track record of driving ‘usage’ or ‘consumption’ metrics in a subscription-based model.
- Executive presence to command a room and explain why spending for support spend is a strategic investment, not a line-item expense.
To apply for this job please visit linkedin.com.
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