Role Overview
We’re looking for a technically minded Customer Success Manager who enjoys understanding how complex products work and helping customers get results from them. This is a technical, product-focused role rather than a commercial account management one.
What You Will Do
You will own onboarding, adoption and the technical health of your accounts. You will become an expert on the Trustfull platform, helping customers integrate, configure and adopt it, working closely with Product and Engineering.
Why It Might Be a Fit
You will shape how customers experience the platform and influence what we build next. You will also be the link between customers and Product, turning real-world feedback into product improvements.
Requirements
- At least 3 years in Customer Success, Product management, Technical Account Management or a similar role at a B2B SaaS company.
- Strong understanding of API-based products, and comfortable working with technical documentation and data.
- Strong analytical and problem-solving skills, and the ability to explain complex technical concepts simply.
- Experience working with Product Managers and Engineering teams.
- Clear communication with both technical and non-technical stakeholders.
- Fluent written and spoken English, and professional working proficiency in Italian.
Benefits
- Private Health Insurance
- Paid Time Off
- Hybrid work solution 40% from home
- Training & Development
To apply for this job please visit jobs.workable.com.
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