As a Customer Success Manager, you will be the value owner and trusted advisor for your portfolio of customers within the German market, ensuring every customer achieves success with Trustpilot. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners.
Requirements
- Lead post-sale onboarding and setup
- Drive measurable Business Adoption
- Achieve high Gross Renewal Rate (GRR)
- Own customer health
- Drive customer satisfaction and advocacy
- Act as the first line for customer issues
- Partner with Marketing
- Collaborate with Product
- Maintain accurate health metrics
Benefits
- Competitive compensation package + bonus
- 20 days holiday
- 2 (paid) volunteering days a year
- Rich learning and development opportunities
- Benefit-in-kind of 44€ a month
- Health benefit of 50€ a month
- Full access to Headspace
- Prime location with stunning views
To apply for this job please visit business.trustpilot.com.
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