Customer Success Manager

Role Overview

As part of TUNE’s Customer Success Management team, you will be responsible for building strong, trusted relationships and working closely with our accounts.

What You Will Do

You’ll be responsible for owning a book of business of current clients, building deep relationships with clients, renewing annual contracts, promoting new features and services, strategizing with clients, and analyzing future potential.

Why It Might Be a Fit

We look for a passion for the online & mobile advertising industry, ability to pick-up, learn, and quickly become knowledgeable in SaaS tech concepts, 3+ years of account management & customer focused experience, and experience managing various brand, advertiser, or network clients.

Requirements

• 3+ years of account management & customer focused experience
• Past sales or business development experience in the growth of existing clients
• Experience managing various brand, advertiser, or network clients
• Experience in affiliate marketing, partner marketing, or performance marketing
• Ability to prioritize and manage the needs of many accounts
• Exceptional interpersonal communication, presentation skills, and business acumen.
• Must feel comfortable engaging with executive leaders.
• Must have experience negotiating win-win contract conditions with clients.
• Outgoing, positive, and energetic personality

Benefits

• Medical
• Dental
• Vision
• Basic life insurance
• Short/long term disability
• 401(k) participation (with company match)