Customer Success Manager – eInvoicing

Role Overview

The Customer Success Manager eInvoicing works with strategic AP customers and internal teams to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation Solutions, specifically e-invoicing Services.

What You Will Do

The CSM will develop and maintain a clear understanding of the customer’s key objectives and success outcomes for Tungsten Automation Corporation solutions, monitor and communicate to ensure outcomes are aligned to goals, and act as an advocate for the customer in issue resolution.

Why It Might Be a Fit

The CSM will drive best practices and adoption of Tungsten Automation Corporation solutions at all stages of the customer journey, while building high customer satisfaction, maximizing the value of customer investment, and converting them to Tungsten Automation Corporation promoters.

Requirements

• At least 3 years’ experience in a Customer Success Manager role or similar.
• General knowledge and experience with SaaS/P2PSolutions, and the demonstrated ability to learn and understand eInvoicing software products and business solutions.
• Solid experience, either technical or business, related to Financial process automation or Intelligent automation.
• Excellent listening, communication, and presentation skills with strong ability to work collaboratively across the organization and obtain positive visibility and credibility quickly at the Executive level.
• Business level English mandatory, as well as other required languages based on Geographic assignment (German, French)

Benefits

• Base salary range: €17000-27000 per year
• Determining your actual pay: Your base salary within this range will be based on objective, gender-neutral factors — work location, skills, qualifications, experience, and education/training.