Customer Experience Manager – Fairway Green Raleigh North

Role Overview

The Customer Experience Manager at Fairway Green Raleigh is responsible for leading the efforts to improve and maintain positive relationships with customers, ensuring satisfaction, loyalty, and retention.

What You Will Do

Develop and implement strategies to improve customer satisfaction, loyalty, and retention, analyze customer feedback, complaints, and satisfaction surveys to identify trends, areas for improvement, and opportunities to enhance the customer experience.

Why It Might Be a Fit

Strong problem-solving abilities, analytical mindset, and a customer-centric mindset with a passion for delivering outstanding experiences.

Requirements

• Bachelor’s degree in business, management, or a related field preferred; equivalent experience will be considered.
• Minimum 3 years experience in leading or managing a team
• 5 years of experience in customer service, customer retention, or account management roles.
• Experience in the lawn care, landscaping, or service industry is strongly preferred.
• Proven experience in managing customer relationships and improving retention rates.
• Experience with CRM systems and customer service tools; proficiency in Microsoft Office Suite.