Customer Experience Manager – Lawn Tech

Role Overview

Lead customer experience efforts, develop and implement strategies to improve customer satisfaction, loyalty, and retention. Collaborate with sales, operations, and marketing teams to ensure a seamless customer journey.

What You Will Do

Monitor customer interactions, analyze customer feedback, complaints, and satisfaction surveys to identify trends and areas for improvement. Develop processes for handling customer inquiries, complaints, and escalations.

Why It Might Be a Fit

Proven leadership skills, experience managing and developing high-performing teams, strong understanding of customer experience metrics and best practices, and a customer-centric mindset.

Requirements

• Minimum 3 years experience in leading or managing a team
• 5 years of experience in customer service, customer retention, or account management roles
• Experience in the lawn care, landscaping, or service industry is strongly preferred
• Proven experience in managing customer relationships and improving retention rates
• Experience with CRM systems and customer service tools; proficiency in Microsoft Office Suite

Benefits

• Salary – $54K-$58K