Role Overview
The Customer Experience Manager is responsible for leading the efforts to improve and maintain positive relationships with customers, ensuring satisfaction, loyalty, and retention. Focused on developing the customer service teams’ skills through training and project opportunities, ensuring alignment with organizational goals.
What You Will Do
Lead and mentor customer service and retention teams, monitor customer interactions, analyze customer feedback, develop and implement strategies to improve customer satisfaction, loyalty, and retention, and oversee the promotion and upselling of additional lawn care services and products.
Why It Might Be a Fit
Strong leadership and data-driven decision-making skills, experience in managing customer relationships and improving retention rates, and proficiency in Microsoft Office Suite and CRM systems are preferred.
Requirements
- Bachelor’s degree in business, management, or a related field
- Minimum 3 years experience in leading or managing a team
- 5 years of experience in customer service, customer retention, or account management roles
- Experience in the lawn care, landscaping, or service industry
- Proven experience in managing customer relationships and improving retention rates
- Experience with CRM systems and customer service tools
- Proficiency in Microsoft Office Suite
To apply for this job please visit turfmastersbrands.com.
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