Associate Customer Success Manager

Role Overview

The Associate Customer Success Manager will manage a portfolio of Educational Institutions in Spain and France, ensuring retention, growth, and strong relationships. The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity.

What You Will Do

The Associate Customer Success Manager will build and proactively execute account plans to achieve objectives, nurture and grow relationships across institutions, and identify growth opportunities.

Why It Might Be a Fit

The ideal candidate has 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, EdTech, or the education sector, and is fluent in English, Spanish, and French.

Requirements

• 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role
• Fluent in English, Spanish, and French
• Strong interpersonal, communication, presentation, and negotiation skills
• Excellent problem-solving, time-management, and organisational skills
• Proven ability to work effectively as a collaborative teammate

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time
• Charitable contribution match
• Monthly Wellness or Home Office Reimbursement
• Access to Modern Health (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution