Partner Success Manager

Role Overview

Serve as a strategic partner to district and school teams, ensuring program success and long-term growth. Lead onboarding for new clients, setting clear expectations, timelines, and milestones. Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities.

What You Will Do

Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes. Proactively identify at-risk accounts and partner internally to mitigate churn. Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience.

Why It Might Be a Fit

3-5+ years experience in Customer Success or Account Management. Experience in K-12 education, district and school leadership preferred. Strong organizational and project management skills; ability to prioritize strategically. Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value.

Requirements

• 3-5+ years experience in Customer Success or Account Management
• Experience in K-12 education, district and school leadership preferred
• Strong organizational and project management skills; ability to prioritize strategically
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value

Benefits

• Excellent healthcare coverage – we cover 100% of certain health care plans for you and your family!
• Access to 401k to help save for the future
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Fully remote work environment
• Company-owned laptop
• Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.