Billing Operations Analyst 1

Role Overview

As a Billing Operations Analyst 1 at Twilio, you will be responsible for maintaining revenue team external customer email, responding to customer queries, and onboarding customers to Twilio’s internal billing system and Financial ERP system. You will also participate in month-end close, including managing and tracking recurring billing and managing approvals.

What You Will Do

Your day-to-day responsibilities will include maintaining revenue team external customer email, responding to customer queries, onboarding customers to Twilio’s internal billing system and Financial ERP system, participating in month-end close, and resolving customer queries.

Why It Might Be a Fit

You will be a fit for this role if you have strong experience in billings/revenue/order to cash, demonstrated problem-solving skills, and experience working with Oracle, Zuora, and Salesforce. You should also have advanced Excel skills and be able to handle very large raw data sets.

Requirements

• Strong experience in the area of Billings / Revenue / Order to Cash
• Demonstrated problem-solving, strong interpersonal and communication skills
• Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential
• Solid experience working with large volume transactions with strong attention to detail
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS
• 1-3 years experience in an Operations role
• Periodic weekend work will also be essential for this role
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
• Proficient Spanish and English

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program