Sales Operations Manager

Sales Operations Manager

Location: Sheffield HQ

Salary: £40,000 – £45,000 per annum

Hours of Work: 37.5 hours per week

Contract: Permanent

As our Sales Operations Manager, you will play a pivotal role in driving the optimisation, efficiency, and scalability of our CRM platform (HubSpot) across our global Sales and Marketing functions. Reporting to the Senior Revenue Operations Manager, you will act as the operational backbone for our revenue engine, managing high-impact CRM processes, workflows, and integrations while leading and developing a Sales Operations Executive.

What you’ll be doing

• HubSpot Governance & Strategy: Own the day-to-day management, optimization, and governance of HubSpot CRM to support core commercial objectives.
• Process & Automation Design: Design, build, and refine CRM processes, automated workflows, custom reporting dashboards, and cross-platform integrations.
• Data Quality & Integrity: Maintain high standards of data governance, segmentation, forecasting accuracy, and pipeline structure.
• Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, B2B Marketing, International Business Partners, and Project Management to translate requirements into scalable solutions.
• Team Leadership: Manage and develop junior team members, delegating administrative tasks while nurturing their professional growth.
• Training & Technical Support: Deliver hands-on training, build user confidence across teams, and resolve complex CRM issues promptly.

What you’ll bring

• Extensive, hands-on expertise with HubSpot CRM configuration, custom fields, and automation architecture.
• Proven track record of designing complex workflows and aligning CRM features with Sales/Marketing operations.
• Demonstrated experience in data cleaning, pipeline reporting, segmentation, and system integrations.
• Experience managing or mentoring junior operational team members.
• Strong problem-solving capability, stakeholder management skills, and a continuous-improvement mindset.

If you’re ready to optimize our revenue operations, champion HubSpot efficiency, and empower educators worldwide through Twinkl’s mission, we’d love to hear from you! Apply today!

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please let us know. This will help us to understand any modifications we may need to make to support you throughout our selection process.

How We’ll Look After You:

• Westfield Health Cash Plan: Allows users to claim money back (up to set limits) for everyday healthcare expenses, such as dental check-ups, optical care, and therapy treatments.
• Annual Leave: 33 days inclusive of bank holidays (pro rata).
• Me Day: A dedicated “Me Day” each year for yourself.
• Volunteering: A paid charity volunteering day each year.
• Twinkl Perks: Free Twinkl subscriptions for you and your family.
• Culture: A friendly, welcoming, supportive environment and a people-first culture where collaboration and kindness matter.
• Flexibility: Flexible working with opportunities to work from home.
• Inclusion: A commitment to creating an inclusive workplace. Our Employee Network Programme includes groups focused on LGBTQ+, People of Colour, Disabilities (visible/invisible), Women in Tech & Working Parents.
• Financial Security: Enhanced pension contributions and Life insurance.
• Family Support: Enhanced maternity, adoption, and paternity pay.
• Loyalty: Long service awards and additional annual leave.

Tagged as: CRM Administration, Forecasting, HubSpot, Pipeline Management, Project Management