Customer Success Manager

Role Overview

The Customer Success Manager will serve as the primary customer representative embedded with mission partners to support the implementation of Zero Trust data encryption products. The person will work closely with customer engineers to ensure smooth software and hardware deployment in high-security environments.

What You Will Do

The person will guide successful product integration, maintain a proactive on-site presence, organize and track customer subscription renewals, and coordinate with corporate and defense-tech partners to ensure seamless integration with broader mission systems.

Why It Might Be a Fit

The ideal candidate will have a deep understanding of encryption techniques, secure network protocols, and the missions supported by US Federal agencies. They will also have experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.

Requirements

• Knowledge of encryption techniques, and secure network protocols.
• A deep understanding of the missions supported by US Federal agencies, the Department of Defense (DoD), or the Intelligence Community, including at least 2 years of on-site experience.
• Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.
• Experience building, managing, and operating within budgets.
• Ability to work independently.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement benefits
• Paid leave
• Tuition assistance
• Professional development