Customer Success Manager

Role Overview

UiPath is looking for a Customer Success Manager to be the strategic partner for their largest Northern European customers as they transition towards agentic AI and business orchestration. The role requires 6+ years’ experience in management or technology consulting, or in leading enterprise automation/transformation programs.

What You Will Do

The Customer Success Manager will guide each customer on their AI journey, own the post-sales relationship, and help their business functions find where AI agents and orchestration create real value. The role involves building strong relationships, preparing and running Quarterly Business Reviews, and presenting value delivered, program health, and the strategic roadmap in the language of business outcomes.

Why It Might Be a Fit

The ideal candidate is commercially sharp, focused on the customer, and has a self-starter mindset. They should be able to engage C-level and VP-level stakeholders with confidence, credibility, and executive presence, and have experience running discovery or design-thinking workshops with business functions.

Requirements

• 6+ years’ experience in management or technology consulting, or in leading enterprise automation/transformation programs
• Proven ability to engage C-level and VP-level stakeholders with confidence, credibility, and executive presence
• Hands-on experience running discovery or design-thinking workshops with business functions
• Strong business-case and ROI skills
• Experience with automation, AI or process transformation programs
• AI-first way of working
• Understanding of enterprise operating models, governance, and organisational change management
• Self-starter mindset
• Strong customer focus
• Ability to influence and coordinate cross-functional teams without direct authority
• Excellent storytelling, communication, and presentation skills
• Bachelor’s degree in business, economics, computer science, or engineering

Benefits

• Benefits package

Tagged as: Change Management