Role Overview
The Senior Technical Product Operations Specialist will deliver services for UKG Premium Services and Support, accountable for the day-to-day execution of the UKG Premium Services and Support portfolio & mitigation plan.
What You Will Do
The role involves driving business and IT planning & strategy sessions with customers, delivering services for UKG customers, and designing and implementing comprehensive customer integration architectures.
Why It Might Be a Fit
The ideal candidate will have a profound understanding of the customer situation, including core business processes, system landscape, organizational structure, support organization, and company goals.
Requirements
- Bachelor’s degree in Informatics, information technology, engineering, computer science, or other relevant combination of training and experience
- 5+ years in a Solution and Software Support for Cloud solutions and Operations
- 5+ years of experience in Support Solutions
- Excellent knowledge on Cybersecurity and Service Architecture integration
- Proficient in tools and platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent
- Overall knowledge on Root Cause analysis, diagnosis and solutioning
- Overall knowledge AI, data, integrations and cross technologies
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders
- Proficient in English
- Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency
- Proven ability to design and implement scalable, secure, and efficient solutions
To apply for this job please visit apply.ukg.com.
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