Role Overview
The Technical Product Ops Specialist is a critical role within UKG’s Emerald Experience Program, responsible for proactively safeguarding customer operations through continuous monitoring, assurance, and early risk detection.
What You Will Do
Manage L1 support Readiness, Proactive Monitoring & Assurance, Customer-Specific Intelligence, and Operational Risk Prevention.
Why It Might Be a Fit
The ideal candidate will have a proven ability to deliver results in dynamic environments with a strong focus on customer-centricity, quality, and efficiency.
Requirements
- Proven ability to deliver results in dynamic environments with a strong focus on customer-centricity, quality, and efficiency
- 2+ years of experience in HCM operations, payroll systems, integrations, or technical support
- Strong analytical, problem-solving, and root cause analysis skills
- Excellent communication skills with flexibility for shift-based work and occasional weekend support
Benefits
- Performance-based bonus plan
- Restricted stock unit awards
- Benefits and rewards program
To apply for this job please visit apply.ukg.com.
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