Customer Success Manager

Hybrid Full TimeLeeds, England, United KingdomUnicorn

Role Overview

Join a fast-growing financial intelligence business as a Client Relations Manager, taking ownership of the post-sale experience for leading financial institutions worldwide. Develop strong relationships with key stakeholders, identify opportunities for account growth, and partner closely with New Business and Account Management to maintain high levels of client satisfaction.

What You Will Do

Co-run the post-sale customer journey, develop relationships with key stakeholders, assist with ad-hoc enquiries, collaborate with New Business and Account Management teams, identify expansion and upsell opportunities, co-manage renewal processes, and feed client insights back to Product and Marketing.

Why It Might Be a Fit

This role offers clear scope for progression, whether through deepening account management expertise or moving into broader commercial leadership. The business is scaling, and this role is at a pivotal stage of growth.

Requirements

  • Degree (2:1 or higher) in any discipline
  • B2B experience as an SDR or in sales (BDM/AE)
  • Experience within financial markets or similar
  • Demonstrated strong organisation and team collaboration
  • Excellent interpersonal and communication skills
  • Passion for financial markets and current affairs

Benefits

  • £36,000 base salary
  • Uncapped commission
  • Structured onboarding with exposure across every part of the business
  • Comprehensive training programme
  • International travel opportunities to major financial hubs after Year 1
  • Fun, sociable culture with quarterly incentives, team nights out, sports days and more
  • Hybrid working: 3 days in the London office, 2 days remote

To apply for this job please visit linkedin.com.

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