Sportsbook Customer Experience Associate

Role Overview

UnifyCX is looking for an extraordinary Sportsbook Customer Experience Associate to join our motivated and ambitious team in South Africa. The role involves assisting customers with their sportsbook accounts, gameplay, wagers, promotions, and platform-related inquiries.

What You Will Do

As a Sportsbook Customer Experience Associate, you will be responsible for assisting customers with their sportsbook accounts, gameplay, wagers, promotions, and platform-related inquiries through email and web chat.

Why It Might Be a Fit

Ideal candidates for this position are customer-focused, dependable, analytical, and detail-oriented, with strong written communication and problem-solving skills.

Requirements

• At least 3 years of customer service experience, preferably in a BPO/contact center or digital support environment.
• High school diploma or equivalent.
• Excellent English communication skills, particularly written communication.
• Strong critical-thinking, analytical, and problem-solving skills, with the ability to investigate issues and determine appropriate resolutions.
• Demonstrated ability to make sound decisions using established policies, procedures, available information, and good judgment.
• Strong attention to detail and accuracy, with the ability to navigate multiple systems and information sources simultaneously.
• Strong typing, multitasking, and organizational skills.
• Ability to work with email ticketing systems, web-based platforms, and digital customer support tools.
• Exposure to US sports or prior experience with sports, along with a willingness to learn about US sports and sportsbook products.
• Ability to remain composed, accurate, and productive during high-volume periods, including major sporting events.
• Willingness and ability to work rotating shifts, including nights, weekends, and holidays, to support a US based business operating 24/7/365.