Customer Retention Employee

Role Overview

As a customer retention employee, you will play a crucial role in retaining satisfied customers by listening to their needs, finding solutions, and maintaining customer records.

What You Will Do

You will be the point of contact for customers who are unsure about their internet or telecom subscription or are considering canceling, and you will work together with enthusiastic colleagues to ensure a positive customer experience.

Why It Might Be a Fit

You will be a good fit if you enjoy working with people, are good at listening, and get energy from finding suitable solutions, and you have at least one year of experience in telephone customer contact or customer service.

Requirements

• MBO work and thinking level
• at least one year of experience in telephone customer contact or customer service
• good command of the Dutch language, both verbally and in writing

Benefits

• gross hourly wage of €17.43, including vacation pay
• temporary contract with a view to a permanent employment contract
• flexible workweek of 24 to 40 hours
• reimbursement of €0.25 per kilometer or a full reimbursement of public transportation
• pension plan from your first day of work
• opportunities for personal development and professional growth