Customer Success Manager (Dutch speaking)

Role Overview

The Customer Success Manager will be the voice of the customer and their internal advocate, turning customer insights into actions that improve outcomes and experience. They will drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.

What You Will Do

The individual will develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes. They will lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.

Why It Might Be a Fit

The ideal candidate will have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes.

Requirements

• Excellent communication and relationship management skills
• Fluent in English and Dutch (verbal and written)
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus

Benefits

• a culture built on trust and accountability
• growth opportunities
• talented colleagues, role models and mentors
• a commitment to sustainability
• a safe and inclusive working environment