Customer Success Manager

Role Overview

Be the voice of the customer and drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.

What You Will Do

Drive customer value realization, increase product adoption and maturity, identify and drive new sales opportunities, and act as the primary point of contact within Customer Success.

Why It Might Be a Fit

Must have a passion for building strong customer relationships, excellent communication and relationship management skills, and experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.

Requirements

• Excellent communication and relationship management skills
• Fluent in English (verbal and written)
• Swedish, Dutch, German and/or French language skills would be considered a plus
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus

Benefits

• Culture built on trust and accountability
• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities
• Talented colleagues, role models and mentors
• Commitment to sustainability
• Safe and inclusive working environment