Customer Success Manager (Swedish speaking)

Role Overview

The Customer Success Manager will be the voice of the customer and their internal advocate, turning customer insights into actions that improve outcomes and experience. They will drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.

What You Will Do

The individual will understand customers’ strategic goals and objectives, translate them into actionable success plans, and proactively track progress toward value realization. They will be responsible for retention and churn management across the region, contributing to global retention objectives, and drive adoption and effective utilization of the Success4U program.

Why It Might Be a Fit

The ideal candidate will have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes. They will be adaptable, curious, accountable, and collaborative, with the ability to work effectively across a broad range of internal and external stakeholders.

Requirements

• Excellent communication and relationship management skills
• Fluent in English and Swedish (verbal and written)
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus

Benefits

• Culture built on trust and accountability
• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities
• Talented colleagues, role models and mentors
• Commitment to sustainability
• Safe and inclusive working environment