Community Strategy Enablement Manager

Role Overview

The Community Strategy Enablement Manager will provide operational and analytical support to the Community Strategy Leadership, ensuring the consistent execution of community strategy across Customer Success and Sales. This role will standardize processes, manage escalation tracking, and coordinate with RevOps and Analytics to capture the right data. The Community Strategy Enablement Manager will demonstrate the measurable effectiveness of escalation campaigns and adoption efforts.

What You Will Do

Internal Enablement: Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans. Drive retention across assigned customer accounts, and actively partner with community-based organizations to strengthen relationships. Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met.

Why It Might Be a Fit

You’re a great fit for this role if you have 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role. You should have experience working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or other organizations serving vulnerable populations.

Requirements

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role
• Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations
• Demonstrated success building relationships across multiple stakeholder groups
• Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines
• Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes
• Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams
• Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms

Benefits

• Medical, Dental, and Vision
• Unlimited virtual mental health and acute medical visits
• Flexible Time Off
• 14 paid, company-wide holidays
• Paid Parental Leave
• Employee Resource Groups
• Spending Accounts
• 401(k) + Employer Match
• Life and AD&D
• Disability Coverage
• Accident Insurance
• Pet Insurance