Senior Customer Success Manager – Hawaii

Role Overview

As a Senior Customer Success Manager, you will serve as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts. You will build strong relationships with operational and executive stakeholders, develop and evolve account strategies aligned to customer goals, and use product expertise, data, and customer insights to drive measurable value through the Unite Us platform.

What You Will Do

You will independently identify and mitigate account and renewal risk, optimize workflows and adoption using change management principles, and translate customer goals and platform performance into actionable success plans. You will lead strategic customer conversations, including business reviews, renewal planning, escalations, and value discussions.

Why It Might Be a Fit

You’re a great fit for this role if you have 3+ years of customer success, account management or directly related work experience, experience managing complex customer relationships and executive stakeholders, and experience driving product adoption, workflow improvement, or change management.

Requirements

• 3+ years of customer success, account management or directly related work experience
• 3+ years of experience supporting healthcare and/or government customers
• Experience managing complex customer relationships and executive stakeholders
• Experience with account planning, renewals, retention, and expansion
• Experience driving product adoption, workflow improvement, or change management
• Strong analytical skills with demonstrated ability to turn data into insights and action
• Experience leading strategic customer meetings, business reviews, or escalations
• Proven ability to lead cross-functional work without direct authority

Benefits

• Medical, Dental, and Vision
• Wellness
• Flexible Time Off
• Paid Parental Leave
• Employee Resource Groups
• Spending Accounts
• 401(k) + Employer Match
• Life and AD&D
• Disability Coverage
• Accident Insurance
• Pet Insurance