Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will serve as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts. You will build strong relationships with operational and executive stakeholders, develop and evolve account strategies aligned to customer goals, and use product expertise, data, and customer insights to drive measurable value through the Unite Us platform.

What You Will Do

You will own strategic customer relationships & account strategy, drive adoption, value, and customer outcomes, own account health, retention, and growth, lead strategic communication & customer problem solving, and drive cross-functional execution & customer advocacy.

Why It Might Be a Fit

You’re a great fit for this role if you have 3+ years of customer success, account management or directly related work experience, experience managing complex customer relationships and executive stakeholders, and experience driving product adoption, workflow improvement, or change management.

Requirements

• 3+ years of customer success, account management or directly related work experience
• 3+ years of experience supporting healthcare and/or government customers
• Experience managing complex customer relationships and executive stakeholders
• Experience with account planning, renewals, retention, and expansion
• Experience driving product adoption, workflow improvement, or change management
• Strong analytical skills with demonstrated ability to turn data into insights and action
• Experience leading strategic customer meetings, business reviews, or escalations
• Proven ability to lead cross-functional work without direct authority

Benefits

• Medical, Dental, and Vision
• Mental health benefits
• Flexible Time Off
• Paid Parental Leave
• Employee Resource Groups
• Spending Accounts
• 401(k) + Employer Match
• Life and AD&D
• Disability Coverage
• Accident Insurance
• Pet Insurance