Team Lead Customer Success Manager

Role Overview

The Team Lead Customer Success Manager will be responsible for managing a team of Customer Success Managers, direct management of a strategic account portfolio, and structuring and continuous improvement of Customer Success. The role requires experience in Customer Success, client relationships, strategy, impact, and management, with a strong focus on international environments.

What You Will Do

The responsibilities include managing a team, direct management of a strategic account portfolio, structuring and continuous improvement of Customer Success, and working closely with Sales teams on pre-sales/post-sales transition and development opportunities.

Why It Might Be a Fit

The ideal candidate will have at least 5 years of experience in Account Management or Customer Success, with experience in management or team lead, and a strong ability to adapt to C-level contexts and manage complex projects with method, organization, and agility.

Requirements

• At least 5 years of experience in Account Management or Customer Success
• At least 2 years of experience in management or team lead, formal or functional
• Ability to manage contract renewals alone and defend budgets
• Experience working with large clients or in matrixed/multi-country organizations
• Ability to adapt speech according to the level and profile of the interlocutor
• Very good level of operational English
• Ability to analyze data, pilot by indicators, and formulate concrete recommendations
• Excellent communication, both written and oral
• Curiosity, autonomy, rigor, and a true sense of collectivity

Benefits

• Dental insurance
• Vision insurance