Role Overview
The Customer Operations Coordinator is responsible for processing and managing all shippable customer orders within the ERP system, including both EDI and manually entered orders. This position serves as a key liaison between Sales and Operations, ensuring orders are accurately processed, monitored and managed throughout the fulfillment process.
What You Will Do
Process all shippable customer orders within the ERP system, review and validate orders to ensure accuracy, manage daily inbound and outbound EDI processing, and take ownership of order-processing exceptions.
Why It Might Be a Fit
The ideal candidate will have 2-4 years of experience in EDI, Order Management and Operations, preferably within the retail or apparel industry, and strong analytical and problem-solving skills.
Requirements
- 2-4 years of experience in EDI, Order Management and Operations
- Strong working knowledge of EDI processing
- Hands-on experience with manual order entry and EDI order processing within an integrated Enterprise Resource Planning (ERP) system
- Advanced proficiency in Microsoft Excel
- Strong analytical and problem-solving skills
- Experience working with Sales, Import, Warehouse and Shipping teams
Benefits
- Medical, Dental, and Vision Insurance
- Fitness Reimbursement
- Short-Term and Long-Term Disability Insurance
- Group-Term Life Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- Pet Insurance
- Paid Time Off (PTO) and Sick Leave
- Bereavement Leave
- Flexible Spending Accounts
- Commuter Benefits
- Tuition Reimbursement
- Voluntary Life Insurance
To apply for this job please visit workforcenow.adp.com.
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