Customer Experience Representative (B2B)

Role Overview

Join our newly formed Customer Experience (CX) team to enhance the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth.

What You Will Do

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service. Proactively communicate with customers on a wide array of needs and collaborate with internal teams to ensure the customer’s needs are prioritized and followed up on.

Why It Might Be a Fit

This role requires a customer-focused mindset, strong verbal and written communication skills, and the ability to build and maintain customer relationships. You will also need to be proactive, solutions-oriented, and have solid analytical and problem-solving skills to resolve issues efficiently.

Requirements

• 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role
• Strong verbal and written communication skills
• Ability to build and maintain customer relationships
• Proactive, solutions-oriented mindset
• Solid analytical and problem-solving skills
• High level of accuracy and organization
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience using CRM/ERP systems
• Familiarity with Microsoft Dynamics/AX is a plus
• Ability to prioritize effectively and manage multiple tasks in a fast-paced environment
• Collaborative and approachable style
• Detail-oriented with a proactive approach to identifying and resolving challenges

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or similar retirement plan
• Paid time off
• Paid holidays
• Flexible work schedule

Tagged as: Excel, Microsoft Dynamics