Customer Experience Representative

Role Overview

Join our newly formed Customer Experience team to enhance the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth.

What You Will Do

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service. Directly enter customer orders into the ERP system, process credit card payments, and collaborate with internal teams to ensure customer needs are prioritized.

Why It Might Be a Fit

To be successful in this role, you will need 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role, with strong verbal and written communication skills and a proactive, solutions-oriented mindset.

Requirements

• 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role
• Strong verbal and written communication skills
• Proactive, solutions-oriented mindset with solid analytical and problem-solving skills
• High level of accuracy and organization, with attention to detail in order entry and customer data management
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems
• Proven ability to develop and sustain strong customer relationships with professionalism and credibility