Customer Experience Analyst I

Role Overview

The Customer Experience Analyst is exposed to various aspects of U.S. Steel’s overall business and will manage a specific group of customer accounts for the Detroit 3 and/or BEV OEM’s to achieve major business objectives.

What You Will Do

Manages orders, maintains customer forecasts, communicates with customers, and follows production to ensure on-time delivery.

Why It Might Be a Fit

Requires excellent communications and interpersonal skills, planning and organization skills, attention to detail, and ability to work collaboratively in a matrix environment.

Requirements

• Bachelor’s degree in business administration, communications, supply chain management, or a closely related field
• A minimum of two years of related experience in customer experience or closely related function
• Excellent communications and interpersonal skills
• Excellent planning and organization skills
• Excellent attention to detail while working in a fast-paced environment
• Proficient in Microsoft Office, particularly Excel
• Able to adapt to and master web-based support applications
• Demonstrated ability to work collaboratively in a matrix environment
• Related experience in steel, metals, or closely related industry preferred

Tagged as: Excel