Senior Principal Revenue Enablement

Role Overview

The Senior Principal Revenue Enablement leads the strategy, programs, and performance framework that help Customer Care and Repair teams create more value in every customer interaction. This role sits at the intersection of customer experience, operational excellence, and revenue growth, ensuring frontline teams have the tools, training, coaching, incentives, and insights needed to confidently recommend relevant products and services.

What You Will Do

Lead the enterprise strategy for revenue enablement across Customer Care and Repair, design and implement programs that help frontline teams identify customer needs and recommend relevant products and services, and build reporting and dashboards to track metrics such as revenue per interaction, offer acceptance, product adoption, attach rate, and customer experience.

Why It Might Be a Fit

Success in this role requires close partnership across Customer Care, Repair, Loyalty, Sales Ops, Product, Training, Finance, HR, Compensation, and Analytics. The ideal candidate will have a strong understanding of customer service operations and frontline performance drivers, expertise in coaching, enablement, incentive design, and performance management, and excellent analytical and problem-solving skills.

Requirements

• 10+ years of leadership experience in customer care, contact center operations, revenue enablement, customer experience, sales strategy, performance management, or related fields
• Proven success designing programs that improve customer outcomes and business performance
• Experience building training, coaching, and frontline enablement programs
• Strong analytical skills and experience using dashboards, reporting, and metrics to drive decisions
• Experience designing incentives, recognition, or compensation programs
• Ability to influence senior leaders and build cross-functional partnerships in a matrixed organization
• Excellent communication, presentation, and facilitation skills

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan