Role Overview
The Customer & Market Insights Manager will develop and own a structured global approach to capturing, analysing and sharing customer and market intelligence, and will engage directly with customers to understand their challenges, needs and future requirements.
What You Will Do
Responsibilities include building customer and market intelligence capability, developing a Voice of Customer programme, leading market and competitor intelligence, and influencing product innovation and development.
Why It Might Be a Fit
The ideal candidate will be a commercially minded, analytical and naturally curious individual with experience in Customer Insight, Market Intelligence, Product Management, or related fields.
Requirements
- Experience in Customer Insight, Market Intelligence, Product Management, Product Marketing, Category Management or Innovation Management
- Experience designing and delivering both qualitative and quantitative research
- Confidence engaging directly with customers and end users to uncover genuine market needs
- Experience developing insight frameworks, research processes, reporting systems or business intelligence capabilities
- Strong analytical skills and the ability to turn data and complex findings into clear commercial recommendations
- The ability to influence stakeholders and work collaboratively across Sales, Marketing, Engineering and Product Development
- Excellent communication, presentation and stakeholder management skills
Benefits
- Salary- £60,000 Basic
- Profit related bonus scheme
To apply for this job please visit jobs.workable.com.
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