Manager, Student Financial Operations, Asia

Role Overview

The Manager, Student Financial Operations reports to the Director of Academic Operations and Student Services. The Manager is responsible for managing the day-to-day operations related to financial aid, veterans benefits (VA), and other areas of specialization within Student Services.

What You Will Do

The Manager serves as the primary escalation point for student financial account resolution and oversees billing and collection functions related to tuition, fees, and other institutional charges. The position provides leadership, training, and coaching to staff to ensure the delivery of accurate, timely, and high-quality service to students, faculty, staff, and external partners.

Why It Might Be a Fit

The Manager also leverages emerging technologies, including artificial intelligence (AI), to enhance operational efficiency, improve the accuracy and timeliness of information, support informed decision-making, and strengthen service delivery while ensuring compliance with institutional policies and applicable regulations.

Requirements

• Bachelor’s degree from a regionally accredited U.S. institution or foreign degree equivalent
• Minimum of three years of supervisory or management experience in a collaborative team environment
• Minimum of two years of experience administering financial aid and veterans benefits (VA) programs
• Experience with PeopleSoft, Salesforce, VA Enrollment Manager, and Military Tuition Assistance (TA) portals
• Excellent customer service skills and demonstrated commitment to student-centered service
• Strong analytical, administrative, organizational, and written and verbal communication skills
• Proficiency in leveraging technology to improve operational efficiency and service delivery, including the ability to learn and effectively utilize emerging technologies such as artificial intelligence (AI)

Benefits

• Generous Time Off
• Comprehensive Health Coverage
• Insurance Options
• Flexible Spending Accounts
• Retirement Plans
• Supplemental Retirement Plans
• Tuition Remission
• Moving Allowances