Digital Customer Experience Manager

Role Overview

The Digital Customer Experience Manager will focus on elevating customer experience via the mobile app, ensuring a seamless and intuitive experience while driving adoption of new features and improving app ratings.

What You Will Do

Responsibilities include enhancing customer satisfaction, improving customer experience, driving app self-service, analytics and reporting, and other tasks assigned by managers.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience managing customer experience for mobile apps, a strong understanding of app analytics and UX/UI principles, and proven ability to improve app ratings and drive feature adoption.

Requirements

• 5+ years of experience managing customer experience for mobile apps
• Strong understanding of app analytics, UX/UI principles, and digital adoption strategies
• Hands-on experience with app analytics and measurement tools
• Proven ability to improve app ratings, drive feature adoption, and increase user engagement
• Strong stakeholder management skills with ability to influence across product, IT, marketing, and service teams

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan