VP1, Customer Experience Digital, Emerging Enterprise

Role Overview

Serve as the System Owner for the Loan Origination System, overseeing end-to-end system processes and continuous improvements. Lead process reengineering initiatives to enhance user experience, reduce manual dependencies and improve turnaround time.

What You Will Do

Manage system enhancements from business requirements gathering and documentation, UAT and implementation through to user rollout. Conduct user training and develop user guides to support effective adoption of system and process changes.

Why It Might Be a Fit

Contribute to the digitization strategy for SME lending platforms. Partner with Group Customer Experience Digital teams to identify and implement customer journey simplification and automation opportunities.

Requirements

• Bachelor’s degree in Business, Finance, Banking, Information Systems or a related discipline.
• Relevant experience in banking, lending operations, loan origination systems, business analysis or digital/process transformation.
• Good understanding of end-to-end lending processes and system-related workflows.
• Experience in requirements gathering, process mapping, UAT, system implementation and change management.
• Strong analytical and problem-solving skills, with a strong focus on process efficiency and data quality.
• Ability to work effectively with business, technology, operations, credit and other cross-functional stakeholders.
• Strong communication, stakeholder management and user-training skills.
• Knowledge of CCRIS and regulatory reporting requirements would be an advantage.