Role Overview
As a Customer Success Manager, you will be responsible for a portfolio of accounts within our “medium touch” engagement model. Your core focus will be to drive product adoption, maximize customer value, and to perform proactive activities to mitigate churn risks as well as uncover expansion opportunities.
What You Will Do
Manage a dedicated book of business, drive product adoption, meet quarterly engagement metrics, and achieve weekly targets for customer meetings and talk time.
Why It Might Be a Fit
You will serve as the primary advocate for the customer and work with cross-functional teams to deliver an exceptional customer experience. Success in this role will be measured by key metrics such as revenue retention, revenue expansion, and customer engagement metrics.
Requirements
- Bachelor’s Degree in business, communications, or similar field
- 2+ years experience in a customer-facing customer success or account management role
- Experience with Salesforce
- Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
- Experience with a previous cloud-based or SaaS company
Benefits
- Competitive comp
- Meaningful ownership
- Benefits that support your health, focus, and long-term growth
To apply for this job please visit job-boards.greenhouse.io.
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