Senior Customer Success Manager- Strategic Accounts

Role Overview

The Senior Customer Success Manager- Strategic Accounts will own the account success plan, build trusted customer relationships, and get hands-on with the product. They will make adoption practical, make progress and value visible, drive issues through resolution, and support retention and growth.

What You Will Do

The Senior Customer Success Manager- Strategic Accounts will own the account success plan, build trusted customer relationships, get hands-on with the product, make adoption practical, make progress and value visible, drive issues through resolution, and support retention and growth.

Why It Might Be a Fit

The ideal candidate will have experience owning enterprise customer relationships in B2B SaaS, implementation, transformation consulting, or a related customer-facing role. They will have evidence of helping customers achieve meaningful outcomes beyond an initial implementation or launch, and will be able to run customer meetings independently, ask thoughtful questions, communicate recommendations, and secure clear next steps.

Requirements

• Experience owning enterprise customer relationships in B2B SaaS, implementation, transformation consulting, or a related customer-facing role
• Evidence that you have helped customers achieve meaningful outcomes beyond an initial implementation or launch
• The ability to run customer meetings independently, ask thoughtful questions, communicate recommendations, and secure clear next steps
• Comfort navigating complex organizations with multiple stakeholders and competing priorities
• A hands-on approach to software: you enjoy learning workflows, investigating problems, and helping people use a product effectively
• Strong organization and follow-through. You keep commitments visible and act before someone needs to chase you
• Clear, concise written and spoken communication, including the ability to explain technical issues in business terms
• Analytical judgment: you can interpret usage data, question inconsistent metrics, and distinguish evidence from assumptions
• The initiative to make progress in a growing startup while recognizing when to involve others. Experience with portfolio or program management, demand and resource planning, enterprise workflows, or organizational change would be particularly useful