Customer Operations Lead

Role Overview

The Customer Operations Lead will own the customer-facing work that cannot or should not be automated with AI, including customer activation and engagement, contract and onboarding, and resolving customer issues.

What You Will Do

The responsibilities include owning the human-in-the-loop layer of HUD’s operations, resolving contract and onboarding blockers, and turning recurring customer issues into better processes.

Why It Might Be a Fit

The ideal candidate has experience in customer operations, business operations, consulting, or similar roles, and is comfortable managing many small but important threads at once.

Requirements

• Experience in customer operations, business operations, consulting, or similar roles
• Familiar with CRM tools, external vendor management and AI-native CRM campaigns, email tracking
• Demonstrated judgement in customer-facing situations
• Comfort managing many small but important threads at once
• High attention to detail and strong follow-through
• Used AI tools to improve their productivity

Benefits

• Competitive compensation
• 100% covered top-of-the-line medical, dental, and vision
• Lunch and dinner when in the office
• Company-wide holiday break
• 401k
• Commuter benefits
• Equinox membership
• Unlimited access to tokens for ChatGPT, Claude Code, Cursor, etc.