Director, Sales Operations

Role Overview

The Director of Sales Operations is a hands-on functional leader and people manager who will build and lead the commercial operating foundation for USGBC/GBCI and provide global oversight of sales operations, commercial processes, systems, analytics, and sales enablement.

What You Will Do

The Director will establish effective processes, usable commercial data, forecasting discipline, Salesforce business requirements, and enablement. They will lead the Sales Operations function, including the Sales Operations Analyst and Sales Enablement Lead, and support consistent commercial execution across all global regions.

Why It Might Be a Fit

The role requires a minimum of ten years of progressively responsible experience in sales operations, revenue operations, commercial operations, or related business-to-business commercial functions, including at least five years with substantive responsibility for sales processes, forecasting, commercial analytics, or business systems, and at least three years of direct people-management experience.

Requirements

• A minimum of ten years of progressively responsible experience in sales operations, revenue operations, commercial operations, or related business-to-business commercial functions
• At least five years with substantive responsibility for sales processes, forecasting, commercial analytics, or business systems
• At least three years of direct people-management experience
• Demonstrated success building, scaling, or materially transforming a sales operations or revenue operations function
• Practical expertise in pipeline governance, forecasting processes, account coverage, partner attribution, and commercial performance analysis in a complex business-to-business environment
• Experience translating commercial needs into Salesforce business requirements and governing improvements with technical teams
• Experience developing employees, managing approved resources, resolving commercial conflicts, and maintaining clear decision rights and auditable reporting
• Experience leading or supporting sales operations across multiple geographic regions or international markets
• Experience establishing standardized commercial processes, forecasting practices, and performance reporting for geographically distributed teams
• Experience leading cross-functional initiatives and managing operational change in a complex, matrixed organization
• Experience leading global sales operations or revenue operations functions that support multiple business units, regions, or commercial models
• Experience developing sales operations frameworks, reporting dashboards, or CRM governance practices from the ground up
• Experience supporting commercial operations within a nonprofit, membership-based, certification, or professional services organization (preferred)

Benefits

• Competitive compensation
• 401(k) with employer matching
• Professional development reimbursement
• Healthcare plan through Cigna
• Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO)
• 6 weeks paid renewal leave after 7 years of continuous service

Tagged as: Forecasting, Pipeline Management, Salesforce